1) Scope and Contact

This privacy policy explains how Via Egnatia Collective Limited (“Via Egnatia Kolektiv DOO Skopje”) (“we”, “us”, “our”) collects, uses and protects personal data when you visit our website (including mobile versions), through registration forms, surveys, networking platforms, events or engage our services. Via Egnatia Collective Limited is the data controller responsible for your personal data. 

If you have any questions about this privacy policy or your rights in respect of your personal data, please contact us as info@viaegnatiacollective.com 

Full legal name of entity: Via Egnatia Kolektiv DOO Skopje, d/b/a Via Egnatia Collective Limited 

Registered address: “Anche Dzambazova” street, no. 12-1/15, 1000, Skopje, MKD 

Company number: 7918020 

Data Protection Officer’s email address: info@viaegnatiacollective.com 

2) What Personal Data We Collect

If you register on our website, sign up to use our services, request further information, contact us, complete surveys, or provide service feedback, we will collect certain information, including personal data. 

We may collect and process the following: 

• Contact details you provide: name, email address, phone number, company name (e.g. via our contact form or when enquiring about our services). 
• Organisational data: your company name, industry and areas of interest 
• Data on engagement with our services 
• Networking platform data: profiles, comments, posts, and engagement activity  
• Information you provide when we deliver services to you or your organisation 
• Technical data: IP address, browser type, and usage data collected automatically when you visit the website   

This data may be collected directly from you or from your employer, as well as from third-party platforms such as LinkedIn.  

3) How We Use Your Data and Our Legal Basis

We will only process your personal data where there is a lawful basis for doing so under applicable data protection legislation. These lawful bases include using personal data to: 

• Performance of a contract: where processing is necessary to deliver our services, such as services agreements 
• Compliance with legal obligations: where we are required to retain information for tax, accounting or regulatory purposes 
• Legitimate interests: where processing supports our business operations in a way that does not override your rights, such as communicating with clients, maintaining records, analysing service usage, or improving our offerings 
• Consent: where you have given clear permission for specific activities 

We process your personal data for the following purposes: 

• To provide services to our clients 
• To maintain and develop our business relationships, including responding to your enquiries, updating you on relevant services, and recording your interaction history with us 
• To send relevant communications, such as service updates or marketing materials, based on your preferences or legitimate interest, with the ability to opt out at any time 
• To process payments or manage contractual relationships, including issuing invoices, confirming bookings or maintaining financial records 
• To conduct surveys, request feedback, or assess client satisfaction, to help us monitor quality, improve our services and tailor future offerings. 

We may process your personal data for additional compatible purposes in the future, provided a valid lawful basis continues to apply.  

In certain circumstances, you may be required to provide personal data due to statutory or contractual obligations. For example, we may need information to comply with accounting or regulatory requirements. If you choose not to provide data where required, we may be unable to provide the relevant service or fulfil our contractual obligations to you. 

We will ensure that any processing of personal data is limited to what is necessary and proportionate for the purpose at hand. 

4) Sharing Your Data

We do not sell your personal data. However, in the course of delivering our services or managing our business operations, we may need to share your personal data with carefully selected third parties. We only share personal data where necessary, and always under appropriate contractual and confidentiality obligations. 

Specifically, we may share your personal data with the following categories of recipients: 

• Service providers and suppliers including third-party companies who support our day-to-day operations. These providers process personal data only on our behalf and in accordance with our instructions, including: 
• IT and cloud infrastructure providers (e.g. website hosting, email systems, productivity software) 
• CRM and marketing platforms 
• Analytics and reporting tools that help us improve user experience 
• help us operate our business and website (e.g. hosting, email, IT). 
• Our own group entities, where relevant to delivering our services. 
• Legal, regulatory or enforcement bodies – we may disclose your personal data if required to do so by law, regulation, or in response to a valid legal request. This may include tax authorities, regulators, or courts where we are under a legal obligation or pursuing or defending legal claims. 

Any third party that receives personal data from us is contractually required to use the data only for the specific purpose for which it was provided, to keep it secure and confidential, and not to use it for their own purposes without your explicit consent. We always take steps to ensure that any data sharing is necessary, proportionate, and aligned with your rights and expectations under applicable data protection laws. 

5) International Transfers

We process your personal data within North Macedonia (“MKD”) and/or European Economic Area (EEA). If we need to transfer your personal data out of MKD and/or EEA, we will ensure an equivalent level of protection is afforded to it as if it were being processed within the MKD and/or EEA. We will only process your personal data outside of the MKD and EEA: 

• if the transfer of your personal data is to a country that has been deemed to provide an adequate level of protection for personal data by the European Commission 
• if we have entered into with the recipient of the personal data located outside of MKD or EEA one of the specific contracts approved by the European Commission or MKD Government which give personal data the same protection as it has in the EU or MKD respectively, and have carried out an appropriate assessment of that relevant country’s data protection laws and, if necessary, implemented additional safeguards and/or supplementary measures to ensure an adequate level of protection applies

6) Data Retention 

We keep personal data only for as long as necessary for the purposes set out in this policy, including to: 

• Provide our services and manage our relationship with you 
• Comply with legal, regulatory or contractual obligations 
• Maintain business and financial records 
• Resolve disputes and enforce our agreements 

When data is no longer needed, it will be securely deleted, anonymised, or otherwise rendered inaccessible. Retention periods may vary depending on the nature of the data and the purpose for which it was collected.  

7) Your Rights

Under data protection law you have rights including: access to your data; correction; erasure; restriction; objection; and data portability. You also have the right to complain to the Personal Data Protection Agency in North Macedonia, or your local supervisory authority. 

8) Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, secure storage, encryption and staff training. However, no system is entirely secure, and we encourage you to take reasonable precautions when sharing data online.  

9) Contact Us

To exercise your rights or ask questions about this policy, contact us at: info@viaegnatiacollective.com. We may need to verify your identity before actioning your request.  

10) Changes to This Policy

We may update this policy from time to time. The current version is always available on our website, with the date of the latest update shown at the top.